Quality Service at Your Fingertips

PRIVACY NOTICE

Commitment to Security

Privacy and security are at the forefront of our practices. This notice explains how we collect, use, and protect personal data submitted and/or collected as part of our web-based service and general use on our Site.

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not sell, rent, loan, trade, lease, or otherwise transfer personal information to any third party for any purpose at any time unless you provide you prior permission, with the exception if we are forced to disclose such information by law. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we take all steps necessary to protect your privacy.

This Privacy Policy is not a contract and does not create any contractual rights or obligations. We may modify this Privacy Policy at any time by posting the modified terms on this page.

Preventing Fraud & Ensuring Secure Activity

Providing safe and secure transactions for all customers is our priority. Our diligent customer service agents can assist twenty-four hours a day, seven days a week to answer all questions or concerns. We encourage customers to contact our department directly if they suspect any issues with their account. Agents are trained to issue immediate cancellation of service if needed and instantly refund any amount due. If a chargeback is filed, this will block all future dealings with our website and services. Future purchases and access to any membership details will cease immediately; and all information will be recorded in our negative card database, preventing future usage.

24/7 Customer Service

Agents are standing by twenty-four hours a day, seven days a week to answer questions or remedy any concerns. We offer several means of communication through chat, email, and toll-free dial.
tchans.com Email: support@tchans.com Phone: (888) 286-6543
Agents will assist with cancellations, refunds, and account inquiries.

Personal Information We Collect

• We only process information that the Member provides and have no direct control or ownership of the personal data entered by the Member.
• We will collect information that determines the identity of an individual, such as full name, payment billing address, and email address.
• Members are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the data for processing purposes.

How We Use Data

• Maintain the quality and safety of the Services, and to enhance, improve and update those Services.
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
• To provide, maintain, personalize and develop our Services, databases, networks, infrastructure, and support; for billing, account management, and other administrative matters to fulfill our obligations under the applicable terms of use and service such as communicating with you regarding updates to the Services.
• Undertake internal research and technological development and demonstration.